Returns & RMA Policy

RETURNS AND RETURN MERCHANDISE AUTHORIZATION (RMA) Requesting a return Sign in to the account used for your order and open Returns and RMAs. Select the order and items, provide the reason and quantity, and request a refund or exchange. The site's standard return-request window is 30 days from payment. If the window has closed or you cannot submit a request, contact Marketplace LLC customer support for assistance. Eligibility and sale terms Eligibility depends on the item's condition and the terms disclosed when you purchased it. Items sold as Non-Warranty / As Is, Where Is / Final Sale are excluded from the standard return and RMA process. Auction purchases follow the terms stated for the auction; the retail return policy does not create an additional auction return right. Nothing in this policy limits rights that cannot lawfully be excluded. Wait for authorization Submitting a request does not authorize a shipment or guarantee a refund or exchange. Marketplace LLC will review your request. If approved, you will receive an RMA number and return instructions. Do not send merchandise until you have received authorization and the correct return address. Packaging and return shipping Follow the instructions supplied with your RMA. Pack the item securely and include the approved accessories and components. Keep the shipment receipt and tracking details. Return-label availability, carrier instructions, and responsibility for shipping charges will be stated with the authorization; a prepaid label is not automatic. Inspection and resolution Returned merchandise is checked against the approved request and the original order. Refunds are submitted after the authorized return is received and inspected. Approved refunds are processed through the payment provider associated with the order. Posting time depends on that provider and your financial institution. Exchanges are subject to approval and available inventory. The final resolution and any applicable charges will be communicated for your request. Damage, missing items, and product protection Contact customer support promptly about delivery damage, missing items, or an incorrect item, and keep the packaging and supporting photographs. A return request is separate from a manufacturer warranty or optional protection-plan claim; those claims follow the applicable provider's terms. Questions and status Use Returns and RMAs in your account to view your request. For help, use the support contact details in the website footer and include your order or RMA number in your private message.